Refund and Returns Policy

Refund & Returns Policy

Last Updated: September 2026

At Taibah Drop, we want you to be satisfied with your purchase. If there is an issue with your order, please contact us and we’ll do our best to resolve it.

1. Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong product, please contact us within 7 days of delivery.

Please provide:

  • Your order number

  • Clear photos or a video of the product

  • Photos of the packaging, if applicable

  • A brief description of the issue

After reviewing your request, we may offer a replacement, refund, or another appropriate solution.

2. Change of Mind

Returns for a change of mind may be accepted only if the item is unused, in its original condition, and suitable for resale.

Return shipping costs may be the customer's responsibility unless the item was damaged, defective, or incorrect.

3. Non-Returnable Items

Certain products may not be eligible for return due to hygiene, safety, personalization, or other product-specific reasons. These restrictions will apply where clearly stated on the product page.

4. Refunds

Once your refund is approved, the applicable amount will be processed through the original payment method.

The time it takes for the refund to appear in your account may depend on your bank or payment provider.

5. Sale Items

Products purchased during promotional or discounted offers may be subject to additional return or refund conditions. Any applicable conditions will be communicated at the time of purchase.

6. Order Issues

If your order has not arrived within the expected delivery timeframe, please contact us with your order number so we can investigate the shipment.

7. How to Request a Refund or Return

Please contact our customer support team with your order number and details of the issue.

Email: taibahdrop@gmail.com

We will review your request and provide further instructions if a return is required.

Taibah Drop reserves the right to review each refund or return request individually and determine the appropriate resolution in accordance with this policy and applicable consumer laws.